Returns & Refunds Policy

Overview

We honor the return window advertised at the time of your purchase. Each promotion or offer may feature its own guarantee period — up to a maximum of 90 days from the order date.

To qualify for a refund, you must:

1. Initiate your return within the applicable guarantee window advertised at the time of purchase, and

2. Ensure your return is received by us before that window expires.

Please contact our support team through our Contact Us page to start your return.

Return Eligibility

• Devices may be returned in any condition, including opened or used.

• All original components and packaging must be included.

• Proof of purchase (order number or confirmation email) is required.

Note: Any return received outside the applicable guarantee window will be automatically returned to sender and will not be eligible for a refund.

Non-Returnable Items

The following items are not eligible for return or refund:

• Consumable goods (supplements, gels, creams)

• Shipping charges or shipping insurance

• Product warranties

• Gift cards

• Downloadable software or digital products

How to Return a Product

We do not require an RMA number, but all returns must:

• Must be initiated by contacting our team first

• Reply to our team with a tracking number upon returning

• Be shipped using a trackable method

• Be received within the applicable return window (measured from the order date)

• Include your order number inside the package

Please do not send your return to the product manufacturer. Contact us via our Contact Us page for the correct return address.

Partial Refunds

Partial refunds may be issued at our discretion in the following cases:

• Items are returned damaged or missing components (not due to our error)

• Returns are received after the applicable return window has expired

• A refund is authorized without requiring the item to be returned

Refund Process

Once your return is received and inspected, we’ll notify you by email regarding approval status.
If approved, refunds are issued to your original payment method within 3–5 business days.

If your refund doesn’t appear:

1. Check your bank account

2. Contact your credit card provider or bank

3. Still having trouble? Reach out to us through our Contact Us page

Disputes & Chargebacks

If a dispute or chargeback is filed with your payment provider, we reserve the right to pause any refund until the matter is fully resolved.

In such cases:

• Refunds are not guaranteed and may be partial, accounting for fees, shipping, or other costs.

• Customers initiating chargebacks may be held responsible for related bank or administrative fees.

Exchanges (Defective or Damaged Items)

We gladly replace any device that arrives defective or damaged. Contact us immediately via the Contact Us page for assistance.

• We cover U.S. shipping for defective or damaged exchanges.

• International customers are responsible for return shipping and customs or duties.

International Orders

International customers are welcome to return eligible items; however:

• The same return window advertised at purchase applies (maximum 90 days from order date).

• Return shipping, customs, and duties are the customer’s responsibility.

Shipping & Delivery Issues

Any shipping or delivery issue — including lost, missing, or damaged packages — must be reported within 14 days of the order date to qualify for assistance or resolution.

If an order is canceled after shipment, the customer is responsible for applicable processing and return shipping fees.

Shipping Costs

• Return shipping is the customer’s responsibility.

• Original shipping fees are non-refundable.

• If a refund is issued, return shipping costs may be deducted from the refund total.

Need Help?

We’re always here to help.
📩 Submit your request via our Contact Us page.