Returns & Refunds Policy
Overview
We offer a 90-day return window from the date your order was placed. To be eligible for a refund, you must initiate your return request within this 90-day period by contacting our support team through the Contact Us page or by emailing us directly.
Items can be returned in any condition, but must include all original contents and packaging.
Non-Returnable Items
The following items are not eligible for return:
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Gift cards
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Downloadable software products
Return Requirements
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Proof of purchase (such as an order confirmation or receipt) is required.
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Do not send your return to the product manufacturer.
Partial Refunds
In some cases, only partial refunds may be granted:
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If an item is returned damaged, missing parts, or not in its original condition (when not due to our error)
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If the return is initiated after the 90-day window
Refund Process
Once your return is received and inspected, we’ll notify you via email with an update on your refund status. If approved, your refund will be processed back to your original payment method within a few business days.
If your refund hasn’t appeared after approval:
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Check your bank account again
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Contact your credit card company
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Reach out to your bank (processing times can vary)
Still need help? Contact us through our Contact Us page.
Exchanges
We’re happy to replace items that arrive defective or damaged. To begin an exchange, please reach out via our Contact Us page.
Return Shipping
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Return shipping costs are the responsibility of the customer.
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Shipping fees are non-refundable. If you receive a refund, the return shipping cost will be deducted from your total.
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For high-value returns, we recommend using a trackable shipping method or adding shipping insurance.
Need Help?
Have questions about your return or refund? Contact our support team—we’re here to help: Contact Us page
