Returns & Refunds Policy
Overview
We offer a 90-day return window from the date your order was placed. To be eligible for a refund, you must initiate your return within this 90-day window and ensure the product is received by us before the deadline.
Returns must be submitted by contacting our support team via our Contact Us page ».
Return Eligibility
- Devices can be returned in any condition, including opened and used.
- Items must include all original components and packaging.
- You must provide proof of purchase (such as your order number or confirmation email).
Non-Returnable Items
For health and hygiene reasons, the following items cannot be returned:
- Consumable goods (supplements, gels, creams)
- Gift cards
- Downloadable software or digital products
How to Return a Product
We don’t require an RMA number, but all returns must:
- Be sent using a trackable shipping method
- Be received by us within 90 days of your order date
- Include your order number inside the package
Please do not send your return to the product manufacturer. Reach out to us through the Contact Us page and we’ll provide the correct return address.
Partial Refunds
We reserve the right to issue partial refunds in the following situations:
- Returned items are damaged or missing parts (not due to our error)
- Returns arrive after the 90-day period
- We authorize a refund without requiring the item to be returned
Refund Process
Once we receive and inspect your return, we’ll send an email update on your refund status.
If approved, your refund will be processed to your original payment method within 3–5 business days.
If your refund hasn’t appeared:
- Check your bank account
- Contact your credit card company or bank
- Still having issues? Reach out to us here »
Exchanges (Defective or Damaged Items)
We’re happy to replace any device that arrives defective or damaged. Contact us right away via the Contact Us page, and we’ll guide you through the exchange process.
- We cover shipping costs for exchanges on defective or damaged items within the U.S.
- International customers are responsible for return shipping and any customs or duties
International Orders
We do accept returns from international customers. Please note:
- You must still meet the 90-day return deadline
- Return shipping and customs/duties are your responsibility
Shipping Costs
- Return shipping is the customer’s responsibility, unless the item is defective
- Original shipping fees are non-refundable
- If you receive a refund, return shipping may be deducted from your refund total
Need Help?
We’re here to help with any questions.
📩 Submit your request on our Contact Us page.
