Who We Are Our website address is: https://intimacymedical.com. Intimacy Medical LLC provides sexual health and wellness products and services.

What Information We Collect We collect information you provide directly, including your name, email address, phone number, billing and shipping address, and payment information when you make a purchase or submit a form. We also collect data automatically, such as your IP address, browser type, and browsing behavior on our site through cookies and tracking technologies.

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection. An anonymized string created from your email address may be provided to the Gravatar service to check if you are using it. The Gravatar service privacy policy is available at https://automattic.com/privacy/.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from images on the website.

How We Use Your Information We use the information we collect to process and fulfill orders, send transactional communications such as order confirmations and shipping updates, respond to customer inquiries and support requests, send promotional and marketing messages to customers who have explicitly opted in, improve our website, products, and services, detect and prevent fraud, and comply with legal obligations.

SMS Opt-In Details Intimacy Medical LLC collects phone numbers for the purpose of sending SMS text messages. Customers may opt in to receive transactional messages (such as order updates, shipping notifications, and appointment reminders) and/or promotional messages (such as special offers and discounts).

SMS consent is collected through explicit opt-in checkboxes on our website forms and checkout page. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply. Customers may opt out at any time by replying STOP to any message. For help, reply HELP or contact us at support@intimacymedical.com.

Mobile opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Cookie & Tracking Practices We use cookies to enhance your experience on our website. If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies for your convenience. These cookies last for one year.

When you log in to your account, we set cookies to save your login information and display preferences. Login cookies last for two days and screen options cookies last for one year. If you select “Remember Me,” your login will persist for two weeks.

We also use third-party analytics and advertising cookies to understand how visitors interact with our site and to deliver relevant advertisements. You can control cookie preferences through your browser settings.

Embedded Content From Other Websites Pages on this site may include embedded content such as videos, images, or articles. Embedded content from other websites behaves in the same way as if you had visited those websites directly. These sites may collect data about you, use cookies, and monitor your interaction with that content.

Data Security and Handling We implement industry-standard security measures to protect your personal information, including SSL encryption, secure servers, and access controls. We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Payment information is processed through secure third-party payment processors and is not stored on our servers.

Who We Share Your Data With We do not sell your personal information. We may share your data with trusted third-party service providers who assist us in operating our website and fulfilling orders, including shipping carriers, payment processors, email and SMS platforms, and analytics providers. These providers are contractually obligated to protect your data and may not use it for their own marketing purposes.

If you request a password reset, your IP address will be included in the reset email. Visitor comments may be checked through an automated spam detection service.

Mobile opt-in information is never sold or shared with third parties for marketing purposes.

How Long We Retain Your Data We retain order and customer data for as long as necessary to fulfill purchases, handle returns, and comply with legal and tax obligations. If you leave a comment, the comment and its metadata are retained indefinitely so we can recognize and approve follow-up comments automatically. For registered users, personal information is stored in your user profile until you request deletion.

User Rights If you have an account on this site or have made a purchase, you can request an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you, except data we are required to retain for administrative, legal, or security purposes. To exercise these rights, contact us at info@intimacymedical.com.

Where Your Data Is Sent Customer data may be processed and stored on servers located in the United States. By using our website, you consent to this transfer. Visitor comments may be checked through an automated spam detection service.

Contact Us If you have any questions about this Privacy Policy, please contact us:

Intimacy Medical LLC Email: info@intimacymedical.com Website: https://intimacymedical.com

Last Updated: March 2026